In the context of the StorageReview lab, Dell EMC is a major player. One major difference with this service is that on-site field engineers will be trained on the environment they support and can be called in if needed. This level of support takes the above and applies it to the complex and changing nature of data centers with more than 1,000 assets. Users can extend this support up to seven years.ĭell EMC also offers a separate package for the data center, ProSupport One for Data Center. Other benefits of ProSupport is the access to engineers to help correct issues, predictive recommendations and analysis and proactive monitoring. Over time they will be able to create personalized recommendations and best practices for individualized environments they are working in. This manager will act as a central point of contact for issues and will help find the expertise to anything that arises. The Technology Service Manager is a designated Dell EMC support expert that understands the specifics of the company they are working for and its IT needs. This also means that organizations will be able to gain insights and increase productivity faster.Īt the core of the ProSupport Suite is the Technology Service Manager. If a company wants to introduce something new into their data center they will immediately have the experts there to help them through it and prevent any disasters form occurring. IT will not have to put out fires on their own freeing time to instead focus on the core business and try new technology without the concern of it wreaking havoc in their infrastructure.Īside from being a support wing of IT and the central point of accountability, ProSupport Suite can bring in expertise in almost all fields. A good way to think of it is rather than farming out one’s IT department, they are just farming out the maintenance/corrective action part while the rest remain as it always has. The support also works across vendors for both software and hardware. Dell EMC ProSupport acts as an always-on extension to IT, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. Instead, IT finds that most of its time and effort is consumed by maintenance, troubleshooting, and corrective measures. IT’s main function is to support mission critical workloads for the organization in which they are employed. Enterprise customers may choose from their Basic, ProSupport, or ProSupport Plus plans or select the ProSupport Enterprise Suite for the Data Center, which offers 4 levels of support. To address these needs, Dell EMC offers 3 tiers of support, as well as support for the Data Center. As the IT landscape evolves with virtualized systems, Big Data, Cloud, and converged infrastructure, the need for enterprise-class support is heightened. EMC released its ProSupport Enterprise Suite to address the growing complexity in the converged IT enterprise environment. Enterprise customers may choose from their Basic, ProSupport, or ProSupport Plus plans or select the ProSupport Enterprise Suite for the Data Center, which offers 4 levels of support.ĭell Services first launched its ProSupport service in 2008, and the response in the marketplace made it an award-winning service with high customer satisfaction. Five years later, Dell EMC released its ProSupport Enterprise Suite to address the growing complexity in the converged IT enterprise environment. Dell Services first launched its ProSupport service in 2008, and the response in the marketplace made it an award-winning service with high customer satisfaction.
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